General provisions
This Privacy Policy describes how the recreational complex "Glukhoman" (hereinafter referred to as the "Complex") collects, uses, stores and protects personal data of site visitors and guests. The policy is developed in accordance with the Law of Ukraine "On Personal Data Protection" and other regulations governing the processing of personal data.
By using our website or services, you agree to the terms of this Policy. If you do not agree with any of the terms, please refrain from using the site and submitting personal data.
What data we collect
We collect only the data that is necessary to provide our services and communicate with our guests:
- Contact information: name, phone number and e-mail address that you provide through the booking form or when contacting us.
- Technical data: cookies necessary for the correct functioning of the site and saving your settings.
- Analytical data: impersonal statistics of visits if web analytics services are activated on the website.
How we use the data
The received personal data is used exclusively for:
- processing requests for room and service reservations;
- communication with guests to clarify the details of their stay;
- sending booking confirmations and service messages;
- improving the quality of service and website operation.
Storage and protection
Your personal data is stored for the period necessary to achieve the purposes of its processing or for the period established by the current legislation of Ukraine. We use organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure or destruction.
The complex does not transfer personal data to third parties without the consent of the data subject, except in cases expressly provided for by the current legislation of Ukraine.
User rights
In accordance with the Law of Ukraine "On Personal Data Protection", you have the right:
- receive information about the processing of your data;
- request access to their personal data;
- request correction of inaccurate or incomplete data;
- request the deletion of your personal data from our database;
- file a complaint with the Ukrainian Parliament Commissioner for Human Rights.
Processing of requests
How we respond to your requests
You can contact us in a convenient way regarding the processing of personal data - we strive to respond within a reasonable time and provide comprehensive information regarding your data. Contact channels are listed in the block below.
Changes to the policy
The Complex reserves the right to update this Privacy Policy from time to time. The new version comes into force from the moment it is published on the website. We recommend that you periodically review this page to be aware of the current conditions.